SHIPPING

SHIPPING:

We aim to ship within 24 - 48 hours of completed purchase.  Transit times vary between 3-7 business days (not including weekends and holidays)

All orders are shipping from the United States. We also offer international shipping. Those rates are calculated at check out and depend on your location.

IMPORT TAX/DUTY:

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees by the destination country. Import tax/customs duties and fees are not included in the shipping price.  Pronto Petwear is not responsible for additional fees. Customs delays may add to shipping & delivery time frames. Please contact your local customs office for more information. 

INCORRECT ADDRESSES:

Customers must ensure that you have provided the correct address for delivery. Your items will be delivered to the address as it is shown on the purchase. We are unable to give refunds, if we are given an incorrect address.

The order must be returned to us in order to re-ship the order.  The customer will be responsible to any additional costs associated with re-shipping.